Returns and Refund Policy – Angove Family Winemakers

At Angove Family Winemakers, we take great pride in the quality of our products and customer satisfaction is at the heart of what we do. If, for any reason, you receive a product that is defective or not up to our usual high standards, we are here to make it right.

Defective Product Replacement

We will gladly replace any product found to be defective within 6 months (180 days) of purchase.

To be eligible for a replacement:

  • The product must have been purchased directly from Angove Family Winemakers or an authorised retail partner.
  • Proof of purchase must be provided (e.g., receipt or order confirmation).
  • The defect must be related to the product itself (e.g., faulty seal, spoilage, or packaging issue) and not due to mishandling or improper storage after purchase.

How to Request a Replacement or Return

To initiate a replacement request, please contact our Customer Service team via:

Please include:

  • Your name and contact details
  • Provide your order number and a description or image of the issue.
  • We will assess your claim and confirm if your item is eligible for a return or refund.
  • If eligible, we will provide instructions for return shipping or issue a replacement or refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.Proof of purchase

Refunds

As our products are alcoholic beverages, we do not offer refunds for change of mind. However, if a product cannot be replaced due to availability, a full refund will be provided.

Shipping Costs

If a return is required, we will cover all reasonable return shipping costs for defective items.

Questions?

We’re here to help. If you have any questions about this policy or a product you’ve received, please reach out to our team.

  • Email: angove@angove.com.au
  • Phone: 08 8580 3148